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Reward billing terms

In order to adapt to everyone’s problems concerning the invoicing of grants on Roadoo, we have provided for two billing methods.

1.Prepaid mode: You know the “rewards” budget to allocate to your Incentive operation

How it works ?

By default, the Roadoo store is open but orders are not yet authorized for users.

Before your users can order their rewards, you will have to go to the “Billing” tab of your administration console and recharge your account by contacting our support. An advance on invoicing of the desired amount will be sent to you during the day. Upon receipt of payment, Roadoo will fund your account up to it. You can follow the evolution of your balance live, the history of your billing advances as well as their status and even configure an alert in the “Billing” tab of your administration console

If your account balance is less than or equal to 0, orders will be blocked by default.

2. The “on the water” mode: You are not able to estimate your rewards budget in advance

How it works ?

By default, the Roadoo shop is open but orders are not yet authorized for users. You will distribute your coins (gift points) on Roadoo and at the end of each month (28) a statement of the coins distributed will be sent to you. This situation statement takes into account advances on invoicing already paid, coins distributed and orders placed. The amount of your next billing advance is then displayed. In case of disagreement on the amount, you have 24 hours to block this statement sent by email before sending the advance on invoicing. You can follow the progress of your balance live as well as the history and status of your billing advances in the “Billing” tab of your administration console.

If your account balance is less than or equal to 0, orders will be blocked by default.

Still have questions ? Contact us via our chat or on the address compta@roadoo.com

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